8mbet Privacy Policy

This privacy policy applies to all members who use the 8mbet platform. When you register on 8mbet, use betting or casino services, or contact our support team, we collect certain information. This policy tells you what that information is, why it is collected, and how it is used.

Our Terms and Conditions outline the general terms of using the site; this privacy policy is an integral part of those terms. By accessing the site or using our services, you are considered to have agreed to this policy.

1. Information We Collect

1.1 Registration and Identity Verification Information

When creating an account, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• National ID or passport details (for identity verification)
• Address (district and postal code)

This information is essential for membership verification, age confirmation (21+), and providing services responsibly.

1.2 Financial and Transaction Information

When processing deposits and withdrawals, we record the following information:

• Mobile banking number (bKash, Nagad, Rocket, Upay)
• Transaction amount, date, and time
• Transaction identification number (transaction ID)

Financial information is never sold or shared with any third party. This information is used solely to ensure the security of your account and the accuracy of transactions.

1.3 Technical and Usage Information

The following information may be collected automatically while you use the site:

• IP address and device type
• Browser name and version
• Cookie and session data
• Pages visited on the site and time spent
• Referral source (where you came from before visiting the site)

This information is analysed to improve the site technically and to enhance the user experience.

2. Purpose of Using Information

8mbet uses your information for the specific purposes listed below:

• Account Management: To handle registration, login, password recovery, and account security.
• Service Delivery: To effectively operate betting, slots, live casino, and other gaming services.
• Financial Transactions: To process deposits and withdrawals correctly and to prevent fraud.
• Customer Support: To verify your identity and assist you when resolving issues via live chat or email.
• Bonuses and Promotions: To deliver welcome bonuses, weekly rewards, and other offers to the correct members.
• Legal Compliance: To comply with applicable laws and to cooperate with investigations by lawful authorities.
• Platform Improvement: To continuously improve the functionality and security of the site.

3. Data Storage and Security

3.1 Retention Period

Your information is stored for as long as your account is active. Even after an account is closed, certain records may be retained for a defined period as required by law. Once that period ends, the data is securely deleted.

3.2 Technical Security

To keep your information secure, 8mbet uses the following technologies:

• SSL (Secure Socket Layer) encryption — all data transfers are encrypted
• Two-factor authentication (OTP-based)
• Automated fraud detection system
• Regular security audits and server monitoring
• Role-based access controls for sensitive database access

3.3 Your Responsibility

It is your responsibility to keep your account password and login details confidential. If you notice any suspicious activity, contact our 24/7 live chat support immediately.

4. Cookie Policy

The 8mbet website uses cookies — small text files stored in your browser. The following types of cookies are used:

4.1 Essential Cookies

These cookies are required to maintain login sessions and ensure security. Without them, the site will not function properly.

4.2 Performance Cookies

Analytical cookies are used to understand which pages are visited most and where technical issues occur. The data collected is analysed in aggregate, not individually.

4.3 Preference Cookies

These cookies are used to remember your language preference, theme settings, and similar choices, so you do not have to set them up again each time you visit the site.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent you from accessing your account.

5. Sharing Information with Third Parties

8mbet shares your information with third parties only in the following circumstances:

• Payment Processors: Necessary transaction information is shared with mobile financial services such as bKash, Nagad, Rocket, and Upay to complete deposits and withdrawals.
• Game Software Providers: The minimum information required to manage game sessions is shared with studios such as Pragmatic Play, Evolution, and PG Soft.
• Legal Obligations: Information may be provided in compliance with applicable law in the case of a court order or a lawful government investigation.
• Business Transfer: In the event of any future merger or acquisition, members will be notified in a timely manner.

Your information is not sent to any commercial entity for any purpose other than those stated above.

6. Protection of Minors' Information

8mbet provides services only to individuals aged 21 and above. We do not knowingly collect any information from minors. Age verification is mandatory at the time of registration.

If an account belonging to a minor is identified, it will be closed immediately and the associated information will be deleted. Our Responsible Gaming Policy contains further details on the protection of minors.

7. Your Rights

You have the following rights over your information:

7.1 Right to Access

You may request to know what information we hold about you. Once you inform our support team, the information will be provided after verification.

7.2 Right to Correction

If your account contains incorrect or outdated information, you may request a correction. Identity verification may be required to change your name, address, or contact details.

7.3 Right to Deletion

After closing your account, you may request deletion of your data, except for information retained to meet legal requirements.

7.4 Opting Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, you may opt out at any time. It is not possible to stop account service-related messages from being sent.

To exercise these rights, you will find relevant information in our FAQ section, or you may contact our support team directly.

8. Marketing and Communications

If you give consent to marketing communications at the time of registration, we may inform you about the following:

• New bonuses and promotional offers
• New game and feature launch announcements
• Weekly rewards and special events
• Important messages regarding account security

Not consenting to marketing messages is no barrier to using the service. Important account notifications (transaction confirmations, security alerts) will be sent to all members.

9. Changes to This Policy

8mbet reserves the right to update this privacy policy at any time. If any significant changes are made, members will be notified via their registered email or through a notice on the site.

Continuing to use the site after any changes means you are considered to have accepted the updated policy. We therefore recommend checking this page regularly.

10. Contact

If you have any questions or complaints about this privacy policy, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7 on the site (in Bengali and English)

Our support team is always ready to answer your questions in both Bengali and English.