FAQ
8mbet FAQ — Bonus, Withdrawal and Security
From keeping your 8mbet account secure to understanding bonus wagering, withdrawing to bKash or Nagad, VIP cashback and responsible gaming limits — this page has detailed answers to the questions players ask most. 25 questions organised into five sections, all in one place.
Security and Privacy
Using a strong password and protecting your personal information are essential to keeping your 8mbet account secure. Read the questions below and keep your account safe. You can learn more about the login process on the 8mbet Login page.
Choose a password of at least 8 characters for your 8mbet account that combines uppercase letters, lowercase letters, numbers and special characters (such as @, #, !). Do not use your name, date of birth or mobile number as a password. Avoid reusing a password you have used on any other site. It is good practice to change your password regularly (every three to six months).
No 8mbet staff member or representative will ever ask for your OTP, bKash PIN, Nagad PIN or Rocket PIN by phone, SMS or chat. Any such request is always a fraud attempt. If someone asks for this information, end the call or conversation immediately and report it to 8mbet's official live chat. OTPs and PINs are for your use only.
Yes. The 8mbet website uses SSL (Secure Socket Layer) technology, which means all data exchanged between your browser and the server is encrypted. During deposits and withdrawals, your bKash, Nagad, Rocket or Upay details are transmitted through secure channels. To learn more about our privacy practices, read the Privacy Policy page.
If your account looks suspicious, change your password immediately and contact 8mbet live chat directly. The support team will help add an extra security layer to your account and verify recent transaction history. If you see a login from an unrecognised device, report it right away.
8mbet does not sell or transfer your personal information to any third party. Limited information is shared only with trusted partners where necessary — such as for payment processing or identity verification — and that sharing is governed by our privacy policy. Full details on how your information is used can be found in the Privacy Policy.
Bonus and Offers
8mbet's bonus system is straightforward — but there are a few rules to know before meeting the wagering requirement. Find out below which games in the slots section count towards bonus wagering.
Slot games generally contribute the most towards meeting wagering requirements. Live casino games such as Baccarat, Roulette or Teen Patti may count at a lower rate in some cases. Specific rules also apply to sports betting matches. For accurate information, read 8mbet's terms and conditions carefully before claiming a bonus.
The 8mbet welcome bonus is a 200% first deposit bonus, up to ৳5,000. Wagering is calculated at 15 times the bonus amount. Example: deposit ৳1,000 and you receive ৳2,000 in bonus, giving a balance of ৳3,000. The wagering on this ৳2,000 bonus = ৳2,000 × 15 = ৳30,000. This means you must place a total of ৳30,000 in bets before you can withdraw the bonus winnings.
Yes, every bonus has an expiry period. If the wagering requirement is not met within the set time, the bonus may be cancelled automatically. The exact number of days to use the bonus is stated in the bonus details. It is wise to check the expiry before claiming a bonus.
Yes, 8mbet offers the option to cancel an active bonus. However, please note that cancelling a bonus will also void any winnings earned from that bonus. To cancel a bonus, inform the support team via live chat. If you cancel after using part of the bonus, winnings from that portion may not be retained.
On weekends, the 8mbet slot promotion bonus gives you 40% of your deposit as a bonus, up to ৳6,000, with a minimum deposit of ৳300. Wagering is 22 times the bonus amount. Example: a ৳2,000 deposit earns ৳800 in bonus and wagering = ৳800 × 22 = ৳17,600. This special bonus can be claimed once per weekend when you deposit in the slots section.
Limits and Controls
8mbet believes responsible gaming is the foundation of a healthy experience. The questions below will help you stay in control of your own play. Learn more on the Responsible Gaming page.
If you are finding it difficult to control your gambling, contact 8mbet's 24/7 live chat — our support team is ready to help you in Bengali. There are also various mental health organisations and helplines in Bangladesh that offer advice on gambling-related problems. For more information on responsible gaming, visit the Responsible Gaming page.
Yes, on 8mbet you can set your own daily, weekly or monthly deposit limit. To use this feature, make a request through account settings or live chat. Once a limit is set, it cannot be reduced before a specified period, but you may apply to increase it.
To take part in any casino or betting activity on 8mbet, you must be at least 21 years old. Age is verified at the time of account registration. 8mbet's services are not available to anyone under 21, and any such account will be closed.
Yes. 8mbet offers a cooling-off (temporary break) feature. You can temporarily suspend your account activity for a set period. Contact the support team via live chat and they will complete the process. During the cooling-off period, logging in or placing bets will not be possible.
Yes, self-exclusion is available on 8mbet. Choosing this option will deactivate your account permanently or for the long term, and no promotional messages will be sent during that time. If you wish to make this decision, contact support — the team will assist you with care.
Withdrawal Questions
Find answers to common questions about withdrawing to bKash, Nagad, Rocket or Upay here. The minimum withdrawal amount is ৳1,000.
After a successful withdrawal request on 8mbet, funds typically reach your bKash, Nagad, Rocket or Upay account within 1 hour. For verified accounts, the time may be even shorter. If it takes longer in exceptional circumstances, please contact support.
Yes, for withdrawals on 8mbet you must use a bKash, Nagad, Rocket or Upay number registered in your own name. If the wallet name does not match the account name, the withdrawal request may be rejected. This is an important security measure for your protection and to prevent money laundering.
The minimum withdrawal amount on 8mbet is ৳1,000. Withdrawal requests for less than this amount will not be accepted. Once your balance reaches ৳1,000, you can withdraw via bKash, Nagad, Rocket or Upay. The same minimum amount applies for each method.
Yes, 8mbet's withdrawal service runs 24 hours a day, 7 days a week. Withdrawal requests can be made on Fridays, Saturdays or after midnight, and are generally processed within 1 hour. 24/7 live chat support is available for any issues at any time.
If your withdrawal request shows as 'Pending', first wait 1 hour. In most cases the process completes within that time. If it still shows as pending after more than 1 hour, contact 8mbet live chat and provide the transaction ID or details. The support team will verify and resolve it promptly.
VIP and Cashback
8mbet's VIP programme has five tiers, each offering weekly cashback benefits. See the full list of benefits on the 8mbet VIP page.
8mbet's weekly cashback is calculated on the net loss for that week (total losses minus total winnings). You receive cashback at a specific rate according to your VIP level. Example: a Gold level member with a net loss of ৳20,000 in a week receives ৳20,000 × 0.6% = ৳120 in cashback. This is the maximum amount at that level.
8mbet VIP levels advance based on your regular gaming activity. The more active you are and the more you bet, the faster you can move to the next level. Regular deposits, participation across different game categories and long-term activity all help with level progression.
8mbet's VIP programme has five levels: Bronze — up to 0.2% weekly cashback; Silver — up to 0.4%; Gold — up to 0.6%; Platinum — up to 0.8%; Diamond — up to 1.0%. The cashback rate increases as you move to higher levels.
Alongside weekly cashback, higher VIP level members receive priority support, early access to special promotions and offers, and the chance to receive personalised rewards. Diamond level members enjoy the best benefits 8mbet has to offer. The full list of VIP benefits is available on the 8mbet VIP page.
Weekly cashback is added to your account balance. Once that balance reaches a minimum of ৳1,000, you can withdraw to bKash, Nagad, Rocket, or Upay. Cashback generally has no separate wagering requirement, but check the Terms & Conditions for specific rules.
Still have questions? We're always here
If you don't find the answer to your question on this FAQ page, the 8mbet support team is ready to help in Bengali and English, 24 hours a day, 7 days a week. For urgent matters, live chat gets you the fastest response.
Live Chat
Click the live chat button directly on the website. Ask in Bengali and get a fast response, 24/7.
Email Support
For detailed issues, contact us by email: [email protected] — you can write in either Bengali or English.